Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unread and unused, in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at sherlocksecret@yahoo.com. For faster service, use the subject line "RETURN" only. Please note that customers are responsible for return shipping costs — we do not provide return shipping labels. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sherlocksecret@yahoo.com.

Order Cancellations You may cancel your order at any time before it has been fulfilled. Once your order has been fulfilled and shipped, it can no longer be cancelled. To request a cancellation, contact us at sherlocksecret@yahoo.com as soon as possible.

Damages and Issues Please inspect your order upon receipt and contact us within 3 days if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling Off Period If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition that you received it, unread and unused, in its original packaging. You'll also need the receipt or proof of purchase.

Refunds We will notify you once we've received and inspected your return and let you know if the refund was approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please note it can take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at sherlocksecret@yahoo.com. A 10% restocking fee will be deducted from your refund to help cover the return processing costs.